Support - What you need to know
Custom Earmold OrdersIn most cases, your orders will ship within 4-5 days from receipt. An in-house "rush service" is available and also selectable on order form. All finished products are returned to you via first class mail, unless another shipping method is requested.
Remake PolicyWe will remake an earmold at no charge if:
Special RequestsNeed something that you cannot find on the Innovative Earmold Design's order form or website? Call our support team and let us know what you are looking for, we welcome you request, generally new earmold designs are a result of your suggestions and ideas.
How long are impressions kept on file?The digital images of all impressions are kept on file for 2 years, and are retrievable when the original serial number is provided.
Be advised custom ear molds cannot be returned for creditInnovative Earmold Design will gladly remake or modify an earmold to address physical fit issues.